FAQ
Q: How long do it take to receive my order?
A: It typically takes 3-5 business days for orders to be processed and shipped. However, please note that shipping times may vary depending on the shipping method chosen at checkout and the destination of the order.
Q: Can I purchase online or in store?
A: Currently, VDiva Hair LLC operates as an online beauty store, and all purchases must be made through our website. We do not have physical retail locations at this time.
Q: How long do it take on private label orders?
A: Private label orders typically take 4-6 weeks to be processed, produced, and shipped. Customized packaging and labeling may impact the timeline, and our team will work closely with you to ensure timely delivery.
Q: How do we contact you?
A: You can contact us by emailing our customer service team at support@vdivahair.com. Our team is available to assist you with any inquiries, product information, or order support.
Q: Are there certain items that can't be refunded?
A: Some items, such as opened or used products, are not eligible for a refund. Additionally, items that are marked as final sale or clearance items are not eligible for refunds. Please review our refund policy for more information.
Q: Are your products free of toxins?
A: Yes, VDiva Hair LLC is committed to providing high-quality, natural, and non-toxic beauty products. We prioritize clean and safe ingredients in our formulations to ensure the best results for our customers.
Q: Is there a refund on shipping?
A: Shipping fees are non-refundable unless there was an error on our part or if the product received was damaged or defective. Please reach out to our customer service team for further assistance.
Q: What method of payments do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options. At this time, we do not accept cash on delivery or checks.
Q: Are your products natural?
A: Yes, our products are formulated with natural ingredients whenever possible. We are dedicated to offering clean beauty options and transparency about the ingredients used in our products. Please refer to the product descriptions for specific ingredient information.